Shipping policy

Shipping Policy

At Heala, we aim to process and deliver your order as quickly as possible. Please review the information below regarding our shipping process.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays may be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information, where available.

Shipping Times

Delivery times may vary depending on your location, shipping method, and carrier availability. Estimated delivery times will be provided during checkout when available.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping destination and available shipping options. Any applicable shipping charges will be displayed before you complete your purchase.

Delays

Occasionally, shipping may be delayed due to circumstances beyond our control, including carrier delays, weather conditions, holidays, or other unforeseen events. We are not responsible for delays caused by shipping carriers.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. Heala is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or you experience an issue with a missing package, please contact us as soon as possible at hello@theheala.com. Please include your order number and any relevant details so we can assist you.

Contact Us

If you have any questions about shipping or your order, please contact us at hello@theheala.com.